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RMA Request

In order to return a Plextor product for in-warranty service, following procedure should be used.

IMPORTANT : Plextor will not accept any returns without RMA Number.

This service is applicable only for Plextor products purchased in EC-countries.

RMA Request:

  • Contact Plextor Technical Support Department by contact form on the website.
  • Include your personal data (Name, full address, telephone, email address, etc).
  • Indicate the model(type) and serial number of the drive, as well as date of purchase.
  • Give a complete fault description in English.
  • Select the color of the front of the drive.
  • By using the RMA request, the user confirms to understand and accept the terms and conditions as described in the Service Policy.

Return Authorisation:

  • After receipt of the RMA request by Plextor, a confirmation and authorisation message will be communicated within 24 hours on business days.
  • This document will contain:
    • A RMA number (which is your reference number)
    • Your personal data (please check them carefully for any mistakes)
    • The drive's data (please check them carefully for any mistakes)
    • The problem description (may be summarised)
    • Instructions what to do with the defective unit.
    • Instructions about the defective unit and the RMA Service.

Service:

  • After receipt of the RMA material, Plextor will service the product as indicated on the original RMA request, and return it within the shortest time by courier.

RMA Request Form:

In order to obtain a valid RMA number, please use the following .

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