RMA Request

In order to return a Plextor product for in-warranty service, following procedure should be used.

IMPORTANT : Plextor will not accept any returns without RMA Number.

This service is applicable only for Plextor products purchased in Europe, and in following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.

RMA Request:

Contact Plextor Technical Support Department by mail, fax, email or from the website.

	by mail :	to Plextor SA/NV, Technical Support Department
		Excelsiorlaan 9, B-1930 Zaventem, Belgium.
	by fax :	at +32 2 718 03 90.
	online:	Plextor RMA

Include your personal data (Name, full address, telephone, email address, etc).
Indicate the model(type) and serial number of the drive, as well as date of purchase.
Give a complete fault description, preferable in the English, French or German language.
Select the color of the drive.
By using the RMA request, the user confirms to understand and accept the terms and conditions as described in the Service Policy.

Return Authorisation:

After receipt of the RMA request by Plextor, a confirmation and authorisation message will be communicated within 24 hours.
This document will contain:
- A RMA number (which is your reference number)
- Your personal data (please check them carefully for any mistakes)
- The drive's data (please check them carefully for any mistakes)
- The problem description (may be summarised)
- Instructions what to do with the defective unit.
- Instructions about the defective unit and the RMA Service.

Service:

After receipt of the RMA material, Plextor will service the product as indicated on the original RMA request, and return it within the shortest time by courier.

RMA Request Form:

In order to obtain a valid RMA number, please use the following request form.

Feel free to use our PX-INFO PROGRAM to collect the information of your system and configuration for easy feedback.

* These fields are required.

Personal Information :

*Name :

Company :

*Address :

*ZIP-code :

*City :

*Country :

*Telephone :

Fax :

*E-mail :

*Language :

Drive Information :

*Model :

*Serial Number :

NOTE: The complete 12-digit number as mentioned on the drive is needed

*Purchase Date :

*Warranty :	Yes	Please check the warranty conditions !
	No	Only drives that are in-warranty will be accepted. If the drive's warranty-period has expired, please contact the Plextor Support Department first.

DOA :	Yes	purchase date < 15 days. A copy of the purchase invoice must be included for warranty verification.
	No

* Color :

Problem Description : (limited to 250 characters!)