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Contact support

Plextor Europe Technical Support is available Monday through Friday, 8h30 to 17h00 CET.
We are closed on weekends and Belgium bank holidays, such as:

  • 9 April 2007
  • 1 May 2007
  • 17 May 2007
  • 28 May 2007
  • 23 July 2007
  • 15 August 2007
  • 1 November 2007
  • 24 December 2007
  • 25 December 2007

Plextor Technical Support Department will help you solve problems that relate specifically to your Plextor product.

Contacting us can be done:

United Kingdom 0207 949 0109
Germany 069 6698 4713
France 03 87 17 00 24
Netherlands 053 482 9820
Austria 01 546 575 604
Denmark 35 25 06 81
Finland 09 2290 1915
Belgium 02 718 03 99
Italy 02 48 27 11 41
Spain 91 745 6223
Ireland 01 601 1162
Norway 22 70 82 41
Sweden 08 57 92 90 05
Switzerland 02 2310 2335
Greece 00800 3122 3208
All other countries +32 2 718 03 99
E-mail Contact form

Before contacting us, be sure to read your operation manual and check our list of Frequently Asked Questions.

In advance, try to gather as much of this information as possible:

  • The serial number of your CD/DVD drive (your serial number can be found both on the drive and on the drive's package).
  • The version of the software device drivers.
  • The version of the Windows, DOS, Mac, Novell, OS/2 or UNIX operating system you are using.
  • The brand name and model number of your computer (e.g., Dell 466/NP, Micron P66PCI Powerstation, ALR Evolution V, Apple Macintosh Performa 575).
  • Brand name and model number of any other peripherals you have installed/connected to your computer (e.g., scanner, fax board, network board).

Feel free to use our PX-Info Program to collect the information of your system and configuration for easy feedback.


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